Outsourcing and Offshoring to the Philippines

 

Offshoring experts:  DiversifyISS are experts in assisting businesses establish their own offshore teams (also commonly referred to as outsourced staff, offshore outsourced staff, remote staff or BPO) in the Philippines. Learn More >

Benefits to business: The benefits of offshoring are many and include promoting growth without incurring massive overheads, operating 24/7/365 as well as achieving  increased value for your staffing dollar spend. Learn More >

Industry specialisation: DiversifyISS specialises in assisting businesses in the professional services and retail sectors with offshore staffing implementation, including strategy and planning.

Why the Philippines?: With 94% English literacy, 400,000 graduates each year and an average age of just 22 the reasons for choosing the Philippines as your offshoring destination are many. Learn More >

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The Philippines has a new President! How will it impact the offshoring industry?

Wednesday, May 11.

Well, we have a result - the presidential race in the Philippines has been decided. With a vast majority of the vote and all challengers withdrawing, Rodrigo Duterte has emerged as the people's choice.

Much has been said in the press about the impact this new President will have on the future of the Philippines. He's said some fairly controversial things around how he will deal with organised crime and criminal activity.

May11

The Philippines has a new President! How will it impact the offshoring industry?

Wednesday, May 11.

Well, we have a result - the presidential race in the Philippines has been decided. With a vast majority of the vote and all challengers withdrawing, Rodrigo Duterte has emerged as the people's choice.

Much has been said in the press about the impact this new President will have on the future of the Philippines. He's said some fairly controversial things around how he will deal with organised crime and criminal activity.


What hasn't garnered as much attention is what he is planning to do with the economy; the issue that we are most interested in.
 

Diversify ISS has had a strong presence in the Philippines since 2011 and we have worked in this time to build a rewarding and fulfilling work environment for our Filipino employees.

In our view, the new President won't be taking a different approach to the economy and to what is currently working well for offshore service providers. In fact, we are confident that he will continue to drive the economy and support the offshoring sector which has been a key factor in the Philippines’ economic success.

During his election campaign, Rodrigo Duterte talked about opening up the economy to foreigners by easing constitutional restrictions. He will most likely adopt a pragmatic approach to the economy.

The perception of the Philippines economy has shifted dramatically over the past few years, with debt rating upgrades and praise from investors and the World Bank.


The economy has been transformed, and the burgeoning offshoring sector has supported this.
 

Offshoring accounts for at least 7 percent of the Philippines’ GDP and employs more than 1.2 million workers. As such, the sector is a fundamental component of continuing economic growth.

Ultimately, offshoring is growing at 15 to 18 percent each year and will become an increasingly large contributor to the economy, providing higher wage rates to local workers and enabling them to enjoy a comfortable standard of living.

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What's the key to successful offshoring? Building a culture of engagement and belonging.

Friday, May 06.

Well, what a busy few weeks it’s been over at the Diversify ISS Offices. I’ve just returned from a week-long visit to our Makati offices and thought it’d be a great time for an update.

May06

What's the key to successful offshoring? Building a culture of engagement and belonging.

Friday, May 06.

Well, what a busy few weeks it’s been over at the Diversify ISS Offices. I’ve just returned from a week-long visit to our Makati offices and thought it’d be a great time for an update.

As a leading offshoring services provider, we believe that it is important that our management team regularly visit our Philippines based offices.

Why you might ask?

Well, it’s the only way to really understand operations; being at the front line, at the coal face.

To really understand offshoring, you need to work with your team during a busy Makati City working week!

Trust me… I know firsthand. I’ve had a few opportunities to immerse myself in the Filipino working environment (most recently having spent two months there with my young family) and Makati is fast becoming my second home. This time around, I only thought it was fair to take along our newest team member, Mark Evans.

Mark has recently joined us as the new Marketing and Business Development Manager for Diversify ISS. I wanted Mark to get to know the services and people that he will be working with and this was a great opportunity. He recently shared some of his experiences during our visit over there and you can check them out here.

Building a culture of engagement and belonging

Our clients care about their offshore employees. As a business that provides quality offshore teams to small, medium and large business, we ensure that our Filipino based workers have access to a rewarding and nurturing work environment.

To achieve this, Diversify ISS places a high level of importance on a strong people and culture strategy underpinned by a strategic events calendar and communications approach.

We want to ensure team members are delivering strong results, and to do this, a strong culture built on teamwork, dedication and hard work is critical.

To promote an inclusive and collaborative culture at the Diversify ISS offices we host a range of fun events and communication activities throughout the year including:

Our approach to people and culture is built upon continuous improvement and we’re always looking for ways to further engage offshore employees.

We’re proud of the way we as a business, and our clients, work together to build loyal and committed offshore teams.

Our very high employee retention rates of 98% is testament that our approach to people and culture is delivering engaged and committed team members.

It's going to be an exciting 2016 for Diversify ISS

During my trips to our Makati offices, I take the opportunity to present at our monthly ‘huddle’ meeting. Our huddles are focused on providing news, sharing updates, welcoming new starters, celebrating milestones and success, and outlining the Diversify ISS strategic initiatives to our team members.

 

At this month’s huddle I provided a business recap of the last 12 months. 2015 was an incredible year for our business with a growth rate of 223%. This was all due in no small part to the dedication and support of our team on the ground in Manila.

As we move through 2016, we are showing no signs of slowing down.

We have a number of exciting new projects on the horizon dedicated to continually improving and innovating the services we provide to our clients. At the same time, our experienced management team is committed to building staff engagement and skills – we truly believe the two go hand in hand.   

Our focus on having happy and fulfilled employees ensures they deliver quality results for their employers. And ultimately, that's what our primary objective is, assisting businesses in accelerating their growth and realising the opportunities that can come with a great offshoring strategy. 

Diversify ISS is a leading provider of offshore workforce solutions. With a large talent pool of skilled candidates, we can assist you in designing and implementing a successful offshore strategy. 

If you’d like to learn more about Diversify ISS and how offshoring can work for you, please reach out via LinkedIn private message or contact me via email.

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The rise of offshoring in Professional Services firms

Thursday, May 05.

Ok, so you're running an accounting practice and you keep hearing about this offshoring or outsourcing thing. Apparently there are an increasing number of professional services firms doing it.

May05

The rise of offshoring in Professional Services firms

Thursday, May 05.

Ok, so you're running an accounting practice and you keep hearing about this offshoring or outsourcing thing. Apparently there are an increasing number of professional services firms doing it.

You’ve probably read a recent AFR article on Deloitte USA’ big Indian play with ‘Deloitte US India’. Many of Deloitte’s global offices are leveraging some of their 27,000 employees based in India to conduct a range of tasks, from administrative work on company audits, research for mergers and acquisitions through to conflict of interest checks and collections. 

The opportunities are growing even more for Deloitte as well. Their offshore location has also allowed them to continue being innovative in areas such as data analytics and cyber security.
The acceptance and growth of offshoring is not just limited to financial services; legal service providers, both mid and top tier, have also rapidly embraced offshoring as an enabler of growth and efficiency.
An article published by the Australasian Legal Practice Management Association (ALPMA)  referenced recent findings from a CommBank Legal Market Pulse Survey.  The survey results identified that over 40% of top-tier law firms have established back-office offshore teams. The survey findings also highlighted the growth of offshoring back-office functions within mid-tier firms over this same period.
...over 40% of top-tier law firms have established back-office offshore teams...
This figure has gone from just 9% in the March 2015 survey to over 30% this year. In some cases, firms are even beginning to offshore front-office functions as well.  Maybe you're aware of these figures, but you're still not really sure what it is or how it works.
The accountant in you is worried about the risks - "it might work for them but not my practice".
Well, that simply isn't the case anymore. Offshore employees are accessible to any business; no matter what the size or industry. 
This series of posts should allay any fears and highlight that there are many benefits to offshoring, from a capacity, cost efficiency and customer service perspective.Some of the key benefits that can be gained from an offshore approach were identified in the 2010 CPA Report, 'Offshoring: Impact on theaccounting profession'.

These included:
  • Access to new products and services (cyber security and data analytics for example)
  • Solving domestic skills shortages
  • Increased speed to market
  • Improved service levels
  • Cost savings
  • Access to qualified personnel.

The opportunities of enhancing capability, delivering enhanced service, expanding services and also reducing expenditure on some roles by up to 70% can no longer be ignored. 
It’s also important to acknowledge that offshoring does not mean taking opportunity away from local employees.
It gives firms the ability to empower their local employees with more strategic and value adding work. By removing the procedural and labour intensive elements of their roles, you’re able to realise more of their capabilities and foster a culture of professional development.

In my next post, we’ll cover off the difference between outsourcing and offshoring. These are two vastly different options, each with their own pros and cons - getting this decision right can determine whether or not your global workforce is successful or not. 

If you have any queries on how offshoring can work for your business, please get in touch.

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